Delivery & Returns
Fast Deliveries
Standard orders are delivered within 1-3 business days in metro areas and 2-4 days in regional areas. Some products have a longer lead time as indicated on the product page.
Sydney Wide
Delivery starts at just $25 in Sydney. The price is calculated at the cart page based on your location. Contact us if you need a custom quote.
Leave or Sign?
If you can’t be home on the day of delivery, please leave a note at checkout letting us know where to leave the order. It needs to be an area that is protected from the rain.
Warehouse Pickups
Each brand has a different pickup location. Please contact us for the nearest pickup location in your state. Standard orders are ready for collection within 1-2 days.
Returns Policy
ALL returns must be made within 7 business days of purchase. If a product is faulty and returned within 7 days a 100% refund will be processed within 2 days. If a product is returned because of a 'Change of Requirement' it must be returned within 7 days of purchase, unopened and in saleable condition, a refund will be paid within 2 business days but will incur a 20% restocking fee. An extra fee will also apply if you need us to arrange a courier to collect the leftover material. All 'Change of Requirement' returns are at the discretion of Insulation Sydney.